Legal

Refund & Cancellation

When Sprk gives refunds and how to ask.

Last updated: July 25, 2026

Short version

When we give a refund

You were charged in error, or charged twice for the same purchase.
A technical fault stopped you from using paid credits for 7 or more business days and we could not fix it.
A refund is required by law.

Credits are a digital product.

Once credits are added to your account, the purchase is final and non-refundable, except where the law requires otherwise.

Unused credits stay in your account while it is active.

Sprk credits are pay-as-you-go, so there is no recurring subscription to cancel.

You can stop buying credits and stop using Sprk at any time.

Email support@sprk.live within 7 days of the charge.

Include the email on your account and the payment or order ID.

We reply within 5 business days.

Approved refunds go back to the original payment method in 5 to 10 business days.

Please contact us before starting a chargeback with your bank.

Chargebacks raised without contacting us first may lead to account suspension.

If we close an account for breaking our Terms, remaining credits are not refunded.

For refund help, email support@sprk.live.